Privacy Policy

Cookies & Privacy Policy

This website is operated by Ragú on behalf of Symington's Ltd.

Here at Ragú we recognise that many visitors to our sites are concerned about the information they provide to us, and how we treat that information. So we've developed a Privacy Policy to address this sensitive area. This policy is effective as of 25/06/12. We may from time to time update this policy and invite you to review this page periodically. In the event this policy changes, we will inform you by posting an updated policy on this web page. All changes will go into effect on the date that is posted in our policy. The new policy will apply to all past and current users of this site and will replace any prior policies.

Some of our sites may be directed in whole or in part to children under the age of 13. Our policy regarding these sites is described below under the heading "Children's Privacy Policy." In addition, not all of our websites are subject to this policy. Please see the list of affiliated websites not subject to this policy listed under the heading "Links to Other Sites." Whenever we refer to our "sites" in this policy, we mean only those sites subject to this Privacy Policy.

If you have any questions about our Privacy Policy or our Children's Privacy Policy, you can contact us at:

Dartmouth Way
LS11 5JL
or Email us at:

Our offices are open from 9am 5pm, Monday to Friday. Please feel free to email us anytime by visiting our 'Contact us' page on We'll be happy to answer your questions or hear your concerns.

Our Policy

At our sites, we do not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us in order to view any of our sites. If you register in order to use one or more of the many features of our sites, in addition to other purposes described in this Privacy Policy, we use the information you supply for the purpose of providing the services you've requested. These features may include:

  • Opt in email
  • Send to a friend
  • Recipe box
  • Discussion forum

Depending on the feature you have registered to use, we may collect one or more of the following types of personally-identifiable information: name, address, phone number, email address, username and password. If you do not provide this information, you may not be able to register for that or other features on the site. You can always access and review your personally-identifiable information by visiting any of the sites on which you have registered. In addition, you can correct factual errors in your personally-identifiable information by editing your profile on any of our sites.

Creating, viewing and editing your personally-identifiable information can only be done with a valid member provided user id and password.

If you specifically agree to follow up contacts by us or ask to be put on our mailing list when you register, we may contact you from time to time. You can always change your preference for follow up contacts or opt out of any further contacts or services just by emailing us at any time or by visiting the area of the site where you registered. However, unless you specifically register to receive communication from a site, that site will not contact you.

Except as described in this Privacy Policy, we don't share the information you give us with anyone outside of the Symington's Ltd family of companies. In certain instances, we may disclose your personally-identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Symington's Ltd or others. We may also disclose your personally-identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all user information collected by this site will be transferred to the purchaser or the new company.

We may use the personal information you provide us to improve our marketing and promotional efforts; to statistically analyse website usage; and to improve our features and the content of our sites. You would never be opted into a service you did not request.

We may also use your personal information to customise the content that our sites deliver to you. For example, we may customise the recipes, product information and promotions we deliver to you based upon the information you have previously provided to us.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google's position on privacy as regards its analytics service at

Social Buttons

On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. There are buttons for: Twitter and Facebook 'Like'. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Ragú. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on Ragú's site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Ragú, and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Contests and Sweepstakes

Our sites sometimes include notices of contests, sweepstakes or other promotions we are conducting, and we may permit you to participate electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the contest, sweepstakes or promotion (e.g. to contact you if you're a winner). In addition, we may participate in internet related promotions sponsored by reputable third parties. In these instances, if you are a participant in such promotions, we may provide certain personally-identifiable information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honour Ragú privacy and security policies in the way this information is handled.

Questionnaires and Surveys

From time to time, our sites may also be conducting questionnaires and surveys. Survey information will be treated like all of the information we collect, and it is used to help us improve the appeal of our products and our sites.

Third Parties Service Providers

We sometimes employ other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyse data, to fulfil orders you place, and to provide customer service. These parties are required to maintain any personal information they receive from you in confidence and may only use it in connection with the services they are providing to us.

When you Shop with Us

If you shop with us via our website, we collect the following information: name, address, phone number, email address, billing information including credit card number and expiration date as well as information such as an alternative address for shipping purposes. We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used for internal purposes only, such as confirming and tracking your order. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest news or to send you our latest offerings. If you previously opted-in for email communication and no longer wish to receive marketing emails from us, please opt-out by visiting the area of the site where you registered or you may email us at any time.

Links to Other Sites

Our sites may contain links to other sites, including other sites that are owned or operated by our affiliates or us. While we do our best to make sure that every link to a non-affiliated site sends you to a helpful place on the internet, we cannot guarantee the content of these non-affiliated sites. The non-affiliated sites will always have their own Privacy Policies. In addition, some of our affiliated sites also have their own Privacy Policies and are not subject to this Policy. These affiliated sites include, but are not limited to: You should always check the privacy policy of the specific site you're visiting to understand your rights.


Ragú and Symington's Ltd. take your privacy and security seriously, for this reason we have established physical security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees and contractors.

Children's Privacy Policy

Children's Privacy Policy General

Some of our sites may be directed in whole or in part to children under the age of 13. Generally, we do not directly or indirectly collect personally-identifiable information from children under the age of 13 in these areas. On some sites, children are allowed to send preprogrammed messages to friends regarding a particular feature of the site. In these instances, the child is prompted to enter the email addresses of his or her friends and some other non-identifiable information, such as his or her initials. This information is automatically discarded as soon as the preprogrammed message is delivered. From time to time, however, we may request limited personally-identifiable information in order to conduct online contests or sweepstakes. Our practices with respect to collection of personally-identifiable information from children under the age of 13 are described below. We do not condition a child's participation in an activity on the child's disclosing more personal information than is reasonably necessary to engage in the activity. In addition, a parent may at anytime review any personally-identifiable information collected about their child under the age of 13, have this information deleted and prohibit further collection or use of the child's information (although this may require the child to forfeit any prize won in a sweepstakes or contest).

Children's Privacy Policy Information Collected in Contests and Sweepstakes

Some of our sites directed in whole or in part to children under the age of 13 occasionally offer contests and/or sweepstakes. Our contests and sweepstakes are designed in such a manner that a child under the age of 13 is not required to provide any personally identifiable information about him/herself (other than a parent's email address) prior to being named a winner. To participate in these contests or sweepstakes, however, we may require the child to provide a screen name and a parent's email address. We send an email to the parent notifying the parent that his/her child wishes to participate in the contest or sweepstakes. The parent has the option to withhold his/her consent to the child's participation. If the parent does not withhold his/her consent and the child is a potential winner of a prize in the sweepstakes or contest, the child is required to print a form requesting, among other things, the parent (and not the child) to provide the information necessary to award the prize, such as the child's name, address and other personally-identifiable information. The parent is required to sign this form and return it to us.

The parental email address collected from each child is used solely to obtain parental consent, and it is not provided to any third party except those third parties we have engaged to assist us in running the contest or sweepstakes. These third parties are required to maintain the parental email in confidence and may only use it in connection with the services they are providing to us. The information collected from winners may be (i) used in advertising and promotional activities relating to our contest and/or sweepstakes, which may include making certain of this information publicly available, and (ii) passed on to third parties for the purpose of awarding prizes, and, depending on the type of prize, these third parties may not be prohibited from using the information for purposes other than awarding the prize (such as marketing or advertising). Again, please note that personally-identifiable information (other than a parent's address) is only collected from the parents of children under the age of 13 who have potentially won a prize, and only after the parent consents to the award of the prize and the disclosure of the information.

If you have any questions about our Children's Privacy Policy, please do not hesitate to contact us at the address, phone number or email address listed at the top of this Privacy Policy.